Refund policy

Jarvas Store – Cancellation, Return & Refund Policy

At Jarvas Store, we focus on providing high-quality, comfortable, and affordable clothing for infants and kids. We strive to ensure a smooth shopping experience while maintaining a fair and transparent policy.

1. Order Cancellation

  • Orders can be cancelled only if they have not been processed or shipped.
  • If cancelled within this timeframe, a full refund will be issued to the original payment method.
  • Once the order is processed or shipped, cancellation requests will not be accepted.

2. Refund Processing Fee

  • If a cancellation is requested after order processing but before dispatch, a 10% processing fee will be deducted.
  • The remaining 90% will be refunded to the original payment method.
  • This fee covers payment gateway charges, packaging, and operational costs.

3. Cancellation of Processed Orders

  • Once an order is packed or ready for dispatch, cancellation is generally not allowed.
  • In exceptional cases, if approved, the refund will be provided as store credit after applicable deductions.
  • Store credit can be used for future purchases on Jarvas Store.

4. Refusing Delivery

  • If you refuse to accept the order at delivery:
    • The product will be returned to our warehouse.
    • A store credit equivalent to the order value will be issued.
    • No monetary refund will be provided in such cases.

5. Reshipping of Returned Orders

  • If an order is returned due to:

    • Incorrect address
    • Customer unavailability
    • Delivery refusal

    A ₹60 reshipping fee per kilogram will be applicable to send the order again.

6. Damaged, Defective or Incorrect Products

  • If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.
  • Share clear opening videos for verification. No normal photos accepted.
  • After approval, we will arrange a replacement or suitable resolution.

7. Size & Product Disclaimer

  • Please check the size chart carefully before placing your order.
  • Slight variations in color may occur due to lighting and screen differences.
  • These do not qualify for returns or refunds.

8. Return Eligibility

We accept returns only in the following cases:

  • Damaged product
  • Wrong item delivered

Returned items must be:

  • Unused
  • Unwashed
  • In original packaging with tags intact

9. Final Policy Clause

By placing an order with Jarvas Store, you acknowledge and agree to the terms outlined in this Cancellation, Return & Refund Policy.